1. About this policy
Tiebry is a tennis matchmaking and match-management service. In this policy, “Tiebry”, “we”, “us” and “our” refer to the operator of the Tiebry mobile app and website.
By using Tiebry, you acknowledge the practices described here. We handle personal information in accordance with applicable privacy laws, including relevant Australian privacy requirements.
2. Information we collect
Account and profile information
Your name, email address, profile photo, age or date of birth, gender when provided, preferred location and other details you add to your profile.
Tennis and availability information
Your category, playing history, match preferences, availability, selected playing radius, court or venue details, challenges, confirmed matches, results, rankings, streaks and progress statistics.
Social and communication information
People you follow, challenges you send or receive, in-app messages, experience ratings, reports and communications with our support team.
Photos and content
Profile images and other content you choose to upload, publish or share through Tiebry.
Technical information
Device type, operating system, app version, IP address, notification tokens, crash information, security events and basic usage logs. If Tiebry requests device permissions, the app will explain the purpose before access is granted.
3. How we use information
- Create and manage your account and tennis profile.
- Match you with suitable players based on level, area and availability.
- Enable challenges, chat, scheduling, results, rankings and progress features.
- Send service messages and notifications you have enabled.
- Provide support, investigate reports and keep the community safe.
- Detect fraud, abuse, security incidents and manipulation of results.
- Improve Tiebry, fix errors and understand feature performance.
- Meet legal obligations and enforce our Terms of Use.
4. How information is shared
Other Tiebry users can see the profile and tennis information required to find, assess and play with you. Match participants can see information connected with their challenge, conversation, confirmed match and result.
We may use trusted service providers for database hosting, authentication, file storage, notifications, analytics, security and customer support. These providers may process information only to provide services to Tiebry and under appropriate safeguards.
We may disclose information when required by law, to protect a person’s safety, to investigate misuse or in connection with a business transfer. Tiebry does not sell your personal information.
5. Storage and overseas processing
We use cloud infrastructure and service providers that may process or back up information in Australia and other countries. Where information is processed overseas, we take reasonable steps to use providers with appropriate privacy and security protections.
6. Retention and deletion
We keep information while your account is active and for as long as reasonably necessary to operate Tiebry, resolve disputes, prevent fraud, maintain security and meet legal obligations. When an account is deleted, we delete or de-identify personal information unless retention is required or permitted by law. Limited information may remain temporarily in secure backups.
You can request deletion at tiebry.com/delete-account.
7. Your choices and rights
You can update much of your profile in the app, change notification permissions in your device settings and request access to, correction of or deletion of your personal information. We may need to verify your identity before completing a request.
8. Safety and younger users
Tiebry is not designed for anyone who cannot lawfully consent to the collection and use of their information. Where parental or guardian consent is required by local law, the account must only be used with that involvement. Never share sensitive personal information in public profile fields or chats.
9. Security
We use reasonable technical and organisational safeguards designed to protect information from loss, misuse, unauthorised access, modification or disclosure. No online service can guarantee absolute security, so please protect access to your email and device.
10. Contact and complaints
For privacy questions, access or correction requests, or a complaint, email support@tiebry.com. We will review your request and respond within a reasonable period.