Contact support
Email us from the address connected with your Tiebry account. Include your device type, app version and a short description of the issue. Never send your password or one-time login code.
Email support@tiebry.comCommon questions
I cannot sign in
Confirm you entered the same email used to create your account, then request a new login code. Check spam or junk folders and wait briefly before requesting another code.
A challenge, match or result looks wrong
Open the relevant challenge, chat or match details and use the available review or dispute option. If the issue remains, email support with the players’ names, match date and a screenshot.
I am not receiving notifications
Check notification permissions in your phone settings and confirm notifications are enabled in Tiebry. Opening the app after an update can also refresh notification registration.
I need to report a player
Contact support with the player’s name and relevant match or conversation details. For immediate danger or an emergency, contact local emergency services rather than Tiebry support.
I want to delete my account
Visit our account deletion page for the request process and information about what will be removed.
Response times
We aim to respond within two business days. Safety, privacy and account-access issues are prioritised.